Privacy Policy

1Information We Collect

Information You Provide

When you make a purchase, contact us, or sign up for our newsletter, we collect:

• Name, email address, phone number, billing address, and shipping address
• Payment information (processed securely by our payment processor; we do not store full card numbers)
• Order history and product preferences
• Any messages or correspondence you send us

Information Collected Automatically

When you visit the Site, we automatically collect:

• Device information: IP address, browser type, operating system, time zone, and device identifiers
• Usage information: Pages viewed, links clicked, search terms used, and how you interact with the Site
• Cookies and similar technologies: Used for site functionality, analytics, and (with your consent) marketing

2How We Use Your Information

• Process and fulfill your orders, including shipping and customer service
• Communicate with you about orders, repairs, and any questions you submit
• Improve our website, product selection, and service quality
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations
• Send you marketing communications — only if you've opted in, and you can opt out at any time

3How We Share Your Information

We share information only with:

• Service providers who help us operate our business — including Shopify (our e-commerce platform), shipping carriers (USPS, UPS, FedEx), payment processors, and email service providers. These providers are contractually required to protect your information.
• Manufacturers when we file warranty claims on your behalf, with your authorization
• Legal authorities if required by law, subpoena, or to protect our legal rights

4Cookies and Tracking

Our Site uses cookies and similar technologies for:

• Essential cookies required for the Site to function (cart, checkout, login)
• Analytics cookies (Google Analytics) to understand how visitors use our Site
• Marketing cookies only with your consent, to show relevant ads

You can control cookies through your browser settings. Disabling cookies may limit some Site functionality.

5Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications
• Opt out of the sale or sharing of personal information — we don't sell, but you can confirm

To exercise any of these rights, contact us at info@avonvacuums.com or (860) 678-0011.

6Data Retention

We keep your information for as long as needed to fulfill the purposes described in this policy, including order history for warranty and tax purposes. Marketing preferences are kept until you opt out.

7Data Security

We use industry-standard security measures to protect your information, including encrypted connections (SSL/TLS) for all transactions. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

8Children's Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it.

9Third-Party Links

Our Site may contain links to third-party websites (manufacturer pages, social media, etc.). We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing information.

10Changes to This Policy

We may update this Privacy Policy occasionally. The "Last updated" date at the top will reflect any changes. Significant changes will be communicated via email or a notice on the Site.

11Contact Us

For questions about this Privacy Policy or how we handle your information, reach out anytime: