Family-owned in Avon, CT since 1972 · Our story

Drop in or call us at (860) 678-0011 · No appointment needed
Customer Service

Shipping Policy

Real tracking, fair pricing, and a real person to call if anything goes sideways.

We ship from our shop at 12 West Main Street in Avon, Connecticut. We've been a family-owned business since 1972 — when you order from us, you're ordering from a real local store, not a warehouse. If anything goes wrong with your order, you can call (860) 678-0011 and talk to someone who knows your order. Last updated: May 8, 2026.

1Where We Ship

We ship within the United States only. We do not currently accept international orders. If you're outside the US and interested in our products, please contact us or email info@avonvacuums.com and we'll let you know if anything has changed.

2Free Shipping Threshold

Orders of $57 or more ship free within the contiguous United States via standard ground shipping. For orders under $57, shipping is calculated at checkout based on weight and destination.

3Processing Times

Orders typically ship within 2–3 business days of order confirmation. Some larger items may take an extra day if they need to be packed for freight.

What counts as a business day?Monday through Friday, excluding federal holidays. We do not ship on weekends.

4Shipping Carriers

We ship via USPS, UPS, and FedEx — whichever gets your order to you fastest and most reliably. The carrier and service level are calculated at checkout based on weight, destination, and the speed you select.

5Tracking

You'll receive an email with tracking information as soon as your order ships. If you don't see it within 3 business days of placing your order, check your spam folder, then give us a call at (860) 678-0011.

6Damaged or Lost Packages

If your package arrives damaged or doesn't arrive at all, contact us right away at (860) 678-0011 or info@avonvacuums.com. The carrier (USPS, UPS, or FedEx) requires the buyer to file the claim, but we'll walk you through it and help every step of the way — including providing receipts, packing photos, and any documentation the carrier needs.

For damaged packages:Save all packaging materials and take photos before contacting us. The carriers require that for claims.

7Order Cancellation

You can cancel an order any time before it ships. Once it's in the carrier's hands, it follows the return procedure in our Return & Refund Policy.

8Shipping Delays

If we're unable to ship within the timeline above, we'll email you with an updated estimate and the option to either wait or cancel for a full refund — in line with the FTC Mail Order Rule (16 CFR Part 435).

Questions about your order?

Call us at (860) 678-0011 — Tuesday–Friday 9:30 AM – 5:30 PM EST or Saturday 9:30 AM – 3:00 PM EST. Or email info@avonvacuums.com and we reply within one business day.

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Occasional notes from the workbench — vacuum care guides, new arrivals, and the rare tune-up special. No spam.