1. Eligibility for Returns
You have 30 days from the date of delivery to initiate a return. To be eligible for a full refund, the following criteria must be met:
· Condition: The vacuum cleaner or package must be unopened, unused, and in its original factory-sealed packaging.
· Original State: All tags, manuals, and accessories must remain inside the sealed box.
· Opened Items: Please note that once the factory seal is broken or the box is opened, the item is no longer eligible for a return under this policy.
2. Shipping & Costs
· Return Shipping: The buyer is responsible for all shipping costs associated with returning the item to our facility.
· Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. Avon Vacuums is not responsible for items lost or damaged during return transit.
3. How to Initiate a Return
To start a return, please follow these steps:
1. Notify Us: Call or text us at (860) 678-0011 or use the contact form on our website to notify us of your intent to return.
2. Authorization: Once we verify the purchase, we will authorize the return.
3. Ship the Item: Securely pack the unopened item and ship it to:
Avon Vacuums > 12 W Main St > Avon, CT 06001