Privacy policy
This Privacy Policy describes how Avon Vacuums LLC ("we," "us," or "our") collects, uses, and shares information about you when you visit avonvacuums.com (the "Site"), make a purchase, or otherwise interact with us. We're a family-owned business operating since 1972 from 12 West Main Street, Avon, Connecticut, and we take your privacy seriously.
1. Information We Collect
Information You Provide
When you make a purchase, contact us, or sign up for our newsletter, we collect:
- Name, email address, phone number, billing address, and shipping address
- Payment information (processed securely by our payment processor; we do not store full card numbers)
- Order history and product preferences
- Any messages or correspondence you send us
Information Collected Automatically
When you visit the Site, we automatically collect:
- Device Information: IP address, browser type, operating system, time zone, and device identifiers
- Usage Information: Pages viewed, links clicked, search terms used, and how you interact with the Site
- Cookies and similar technologies: Used for site functionality, analytics, and (with your consent) marketing
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and customer service
- Communicate with you about orders, repairs, and any questions you submit
- Improve our website, product selection, and service quality
- Detect and prevent fraud or unauthorized activity
- Comply with legal obligations
- Send you marketing communications (only if you've opted in — you can opt out at any time)
3. How We Share Your Information
We do not sell your personal information. We share information only with:
- Service providers who help us operate our business — including Shopify (our e-commerce platform), shipping carriers (USPS, UPS, FedEx), payment processors, and email service providers. These providers are contractually required to protect your information.
- Manufacturers when we file warranty claims on your behalf (with your authorization)
- Legal authorities if required by law, subpoena, or to protect our legal rights
4. Cookies and Tracking
Our Site uses cookies and similar technologies for:
- Essential cookies required for the Site to function (cart, checkout, login)
- Analytics cookies (Google Analytics) to understand how visitors use our Site
- Marketing cookies (only with your consent) to show relevant ads
You can control cookies through your browser settings. Disabling cookies may limit some Site functionality.
5. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications
- Opt out of the sale or sharing of personal information (we don't sell, but you can confirm)
To exercise any of these rights, contact us at info@avonvacuums.com or (860) 678-0011.
6. Data Retention
We keep your information for as long as needed to fulfill the purposes described in this policy, including order history for warranty and tax purposes. Marketing preferences are kept until you opt out.
7. Data Security
We use industry-standard security measures to protect your information, including encrypted connections (SSL/TLS) for all transactions. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it.
9. Third-Party Links
Our Site may contain links to third-party websites (manufacturer pages, social media, etc.). We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing information.
10. Changes to This Policy
We may update this Privacy Policy occasionally. The "Last updated" date at the top will reflect any changes. Significant changes will be communicated via email or a notice on the Site.
Contact Us
For questions about this Privacy Policy or how we handle your information:
Avon Vacuums LLC 12 West Main Street Avon, CT 06001 (860) 678-0011 info@avonvacuums.com