Refund policy

Last updated: September 2, 2026

We want you to receive the correct product for your vacuum and understand the return conditions before you buy. The rules below apply to online purchases from Avon Vacuums. Nothing in this policy limits rights that cannot be waived under applicable law.

Start a return

Contact Avon Vacuums within 30 days after delivery. Email info@avonvacuums.com, call (860) 678-0011, use our Contact page, or reply to your order email. Our store hours are Tuesday–Friday, 9:30 AM–5:30 PM ET, and Saturday, 9:30 AM–3:00 PM ET.

Include your order number, the item you want to return, and the reason for the return. Please wait for return instructions before shipping so we can confirm the correct return address and help prevent delays.

Unless a category below says otherwise, an eligible item must be returned within 30 days after delivery and must be unused, uninstalled, complete, and in its original, undamaged, resalable packaging with all included parts, manuals, and accessories.

Vacuum cleaners

Vacuum cleaners may be returned within 30 days after delivery only if they remain factory sealed and unopened. An opened vacuum cleaner is not returnable.

This unopened-vacuum rule does not eliminate a customer's rights when Avon Vacuums sends the wrong item, the item arrives damaged, or a verified defect or applicable law requires another remedy. Manufacturer warranty coverage is addressed below.

Bags, filters, belts, brush rolls, hoses, tools, and standard accessories

Standard-stock vacuum bags, filters, belts, brush rolls, hoses, tools, attachments, and accessories may be returned within 30 days after delivery only if they are unopened, unused, uninstalled, complete, and in their original, undamaged, resalable packaging.

Opened consumables, used items, installed items, and items with missing or damaged packaging are not returnable, except when Avon Vacuums sent the wrong item, the item arrived damaged, a verified defect applies, or applicable law requires another remedy.

Customers are responsible for confirming model and part compatibility before opening or installing an item. Contact us before ordering if you need help matching a bag, filter, belt, hose, brush roll, or part to your machine.

Electrical, electronic, mechanical, and service parts

Electrical, electronic, motor, mechanical, and service or replacement parts may be returned within 30 days after delivery only if they are unopened, uninstalled, unconnected, unmodified, unused, complete, and in their original, undamaged, resalable packaging.

Once opened, installed, connected, altered, or used, these parts are final sale because installation and operating conditions cannot be independently verified. This final-sale rule does not apply when Avon Vacuums sent the wrong part, the part arrived damaged, a verified defect applies, or applicable law requires another remedy.

Special-order, custom, and supplier-direct items

An item is final sale as a special-order, custom-cut, custom-configured, or supplier-direct/drop-shipped item only when it was clearly marked Final Sale or Nonreturnable on the product page, in the cart or checkout disclosure, or in a written quote accepted before purchase.

Merely being shipped by a supplier does not make an item final sale. If a supplier-direct/drop-shipped item was not clearly marked final sale before purchase, the normal rule for that product category applies.

Items that are not returnable

Subject to the merchant-error, damage, defect, and legal-right exceptions in this policy, the following are not returnable:

  • opened vacuum cleaners;
  • opened consumables, including vacuum bags and filters;
  • items that have been used, installed, connected, altered, washed, or damaged after delivery;
  • electrical, electronic, motor, mechanical, or service parts once opened or installed;
  • products missing original packaging, components, manuals, accessories, serial labels, or other identifying materials;
  • items clearly marked Final Sale or Nonreturnable before purchase; and
  • gift cards, if offered.

Wrong item, fulfillment error, or shipping damage

If Avon Vacuums sent the wrong item, an item arrived damaged, or an order is missing an item, contact us promptly and keep the product, shipping carton, packing materials, and labels while we review the issue. Photos may be requested to document damage or a fulfillment error.

For a verified Avon Vacuums fulfillment error or verified shipping damage, Avon Vacuums will provide an appropriate replacement, refund, or other remedy and will cover reasonable authorized return shipping when a return is required. Do not discard an item or ship it back before receiving instructions, as doing so can delay the claim.

Manufacturer defects and warranties

Many vacuums, motors, and parts are covered by a manufacturer's warranty. If an item appears defective, contact us with the order number, model, serial number when applicable, and a description of the issue. Avon Vacuums will help identify the appropriate warranty or service path.

A manufacturer's warranty process is separate from a preference return. This policy does not reduce any warranty or statutory rights that apply to the purchase.

Return shipping and original shipping charges

For an eligible return based on preference, an ordering mistake, or a compatibility or fit decision, the customer is responsible for return shipping. Use a trackable, adequately insured service and package the item safely. Avon Vacuums is not responsible for a return shipment lost or damaged before it is received.

Original outbound shipping, delivery, handling, expedited service, and supplier drop-ship charges are not refundable for preference, ordering-mistake, or compatibility returns. Those charges will be refunded when required because of a verified Avon Vacuums fulfillment error, verified shipping damage, or applicable law.

Avon Vacuums does not charge a restocking fee on an eligible return under this policy.

Exchanges

We do not process direct online exchanges. To obtain a different product, return the eligible item under this policy and place a new order. This avoids inventory and payment delays and lets the replacement order ship as soon as it is available.

Inspection and refunds

Returned items are inspected after receipt. If the return is approved, the refund will be issued to the original payment method within 10 business days after receipt and inspection. Any nonrefundable shipping or service charges described above will be excluded. Your bank or card issuer may require additional time to post the credit.

If a returned item does not meet the disclosed eligibility conditions, Avon Vacuums will contact you before taking further action.

Order cancellations

Contact us as soon as possible if you need to cancel an order. We will attempt to cancel an order that has not entered fulfillment, but cancellation is not guaranteed once picking, supplier processing, or shipment has begun. After shipment, the applicable return rule for the product category controls.

Shipping delays and unavailable items

If we learn that an order cannot ship within the promised or reasonably expected time, we will provide a delay notice and a meaningful choice to consent to the delay or cancel for a prompt refund, as applicable. We do not substitute a different product without the customer's agreement.

Questions before ordering

Vacuum parts often look similar while differing by model, series, connector, voltage, or revision. Contact Avon Vacuums before purchase if you are uncertain about fit, compatibility, stock status, special-order status, or whether an item is returnable. We are happy to help you choose the correct item before it is opened or installed.

Email info@avonvacuums.com, call (860) 678-0011, or use our Contact page. Store hours: Tuesday–Friday, 9:30 AM–5:30 PM ET; Saturday, 9:30 AM–3:00 PM ET.