Refund policy

Return and Refund Policy

At Avon Vacuums, we guarantee that all vacuum cleaners sold through our online store are brand new, strictly factory-sealed, and have never been opened or used prior to dispatch. To maintain this standard of quality for all our customers, we enforce the following return policy.

1. Eligibility for General Returns

You have 30 days from the date of delivery to initiate a return. To be eligible for a full refund, the following conditions must be strictly met:

• Condition: The vacuum cleaner and its outer packaging must be entirely unopened, unused, and remain in its original, factory-sealed state.
• Original State: All tags, manuals, components, and accessories must remain undisturbed inside the sealed box.
• Opened Merchandise: Because we only sell brand-new, sealed units, once the factory seal is broken or the box is opened, the item is non-returnable and non-refundable under our general return policy.

2. Manufacturer Defects & Warranty Assistance

Because we do not open or test factory-sealed boxes prior to shipment, we cannot foresee internal manufacturing errors. If you open your vacuum and discover a manufacturer defect or out-of-the-box malfunction:

• Please contact us immediately at (860) 678-0011 or info@avonvacuums.com.
• While the item cannot be returned to our store inventory, we will act as your liaison and contact the manufacturer on your behalf to help you make a warranty claim, get the unit serviced, or secure a replacement in accordance with the manufacturer's warranty terms.

3. Return Shipping & Liability

• Return Shipping Costs: The buyer is solely responsible for all shipping and handling costs associated with returning an eligible item to our facility.
• Risk of Loss: We strongly recommend using a trackable shipping service and purchasing shipping insurance for the full value of the item. Avon Vacuums assumes no liability for items that are lost, misdirected, or damaged during return transit.

4. Return Procedure

1. Request Authorization: Notify us of your intent to return by calling or texting (860) 678-0011, or by using the contact form on our website. Returns sent without prior authorization will not be accepted.
2. Verification: Once we verify your purchase details and confirm the item meets the unopened criteria, we will issue a formal return authorization.
3. Ship the Item: Securely pack the unopened item (we recommend using an outer shipping box to protect the factory packaging) and ship it to:

Avon Vacuums
12 W Main St
Avon, CT 06001

5. Refunds

Once your return is received and inspected (and the factory seal is verified intact), we will issue a refund to your original payment method within 10 business days. Original shipping charges are non-refundable. Please allow 1-2 billing cycles for the refund to appear on your statement, depending on your card issuer.

6. Order Cancellation

Orders may be cancelled for a full refund any time before the order has been shipped. Once an order has shipped, it must be returned in accordance with this policy.

7. Shipping Delays

If we are unable to ship your order within the timeline stated in our Shipping Policy, we will notify you by email and offer you the choice to either consent to a revised ship date or cancel your order for a full refund, in accordance with the FTC Mail Order Rule (16 CFR Part 435).

Questions?

Contact us at info@avonvacuums.com or (860) 678-0011, Tuesday through Friday 9:30 AM – 5:30 PM EST, or Saturday 9:30 AM – 3:00 PM EST.