Shipping policy
Avon Vacuums is a family-owned vacuum and repair shop at 12 West Main Street in Avon, Connecticut, serving customers since 1972. Orders may be fulfilled from our shop or shipped directly by a supplier. For help with an order, call (860) 678-0011 or email info@avonvacuums.com.
1. Where We Ship
We ship within the United States only. We do not currently accept international orders. If you're outside the US and interested in our products, please contact us at info@avonvacuums.com and we'll let you know if anything has changed.
2. Shipping Rates and Free Shipping
Standard vacuum bags and standard merchandise: within the contiguous United States, each shipping group ships for $7.95 below $75 and free at $75 or more. Vacuum bags and other merchandise may form separate groups, so a mixed cart must meet each group's threshold separately. Freight power units and oversize hoses follow the exceptions below and do not count toward the standard $75 threshold.
Central vacuum power units: a $49 freight charge applies because of size and weight, including shipments to Alaska, Hawaii, Puerto Rico, U.S. territories and military addresses. These units do not qualify for standard free shipping.
Oversize central vacuum hoses: hoses assigned to our oversize shipping group ship for $12.95 below $150 and free at $150 or more within that group. This group's rates also apply to the U.S. destinations outside the contiguous states listed above. Check the product's shipping details and the final checkout quote.
Standard shipments outside the contiguous United States: vacuum bags and standard merchandise ship for $24.95 per shipping group to Alaska, Hawaii, Puerto Rico, U.S. territories and military addresses; the standard $75 free-shipping offer does not apply. A mixed bag-and-standard-merchandise cart may total $49.90. Freight and oversize-hose exceptions use their own rates described above.
For carts containing more than one shipping group, Shopify may combine the applicable charges. The exact shipping amount is displayed at checkout before payment.
3. Processing Times
Orders typically ship within 2-3 business days of order confirmation. Some larger items may take an extra day if they need to be packed for freight.
Business days are Monday through Friday, excluding federal holidays. We do not ship on weekends.
4. Shipping Carriers
We ship via USPS, UPS, and FedEx — whichever gets your order to you fastest and most reliably. The carrier and service level are calculated at checkout based on weight, destination, and the speed you select.
5. Tracking
You'll receive an email with tracking information as soon as your order ships. If you don't see it within 3 business days of placing your order, check your spam folder, then give us a call.