SEBO Warranty Explained: What Each Machine Covers and How to Use It

A SEBO is built to be repaired, and its warranty reads the same way: long on motors, specific about wear parts, and strict about who sold the machine and who fixes it. Below is SEBO America's published U.S. warranty, model by model, with links to SEBO's own wording.

What does SEBO's standard warranty cover?

SEBO's limited warranty gives the original owner free repairs, with parts and any freight, for a defective SEBO vacuum cleaner, power head (the powered floor head that holds the brush roller), DUO Brush Machine (a carpet-cleaning machine) or DISCO Polisher (a hard-floor polisher head for the FELIX) that fails in ordinary household use. Coverage runs from the date the product was bought new:

• Motors, 7 years: all of them, brush and suction, including the brush motor in an electric power head such as the ET-1 or ET-2.
• Parts, 5 years: everything except the wear parts listed below.
• Labor, 5 years: done by SEBO America or an authorized SEBO dealer.
• AUTOMATIC X drive belts, lifetime: labor to replace them included.
• Faulty supplies: unused bags and filters with a manufacturer's defect are replaced with the same item.

Two conditions apply throughout. The machine must be physically located in the United States, and it must have been bought from an authorized SEBO dealer located in the U.S. The BALANCE A1 and SOFTCASE CE12 have different terms, covered next.

Which SEBO machines get which warranty?

Most SEBO vacuums share those terms, which SEBO shortens to 7/5/5. Its Warranty Bonus page names two exceptions, the SOFTCASE CE12 and the BALANCE A1, and its registration form also rules out the bonus for power heads.

SEBO U.S. household-use warranty by product line (SEBO America's published terms, as of November 2026)

Machines	Standard warranty	Warranty Bonus
AUTOMATIC X4, X4 Boost, X7 and X8 uprights	7 years motors, 5 years parts and labor, lifetime drive belts	Eligible
FELIX, DART, ESSENTIAL G4 and G5 uprights	7 years motors, 5 years parts and labor	Eligible
300 and 350 MECHANICAL uprights	7 years motors, 5 years parts and labor	Eligible
AIRBELT D, E and K canisters	7 years motors, 5 years parts and labor	Eligible
ET-1 and ET-2 power heads bought on their own	7 years motor, 5 years parts and labor	Not eligible
BALANCE A1 cordless stick	2 years parts, 2 years labor, 1 year battery	Not eligible
SOFTCASE CE12 upright	Differs from 7/5/5; not stated by the maker online	Not eligible
DUO Brush Machine and DISCO Polisher	7 years motor, 5 years parts and labor	Not stated by the maker

"Eligible" follows SEBO's catalog, which extends the bonus to vacuum models that start at 7/5/5. SEBO's bonus page says "select" models, so confirm yours before you buy.

• BALANCE A1: the warranty seal on SEBO's BALANCE A1 page reads 2 years parts, 2 years labor and 1 year battery. The owner's manual warns that charging with non-approved devices voids the warranty.
• Commercial use: SEBO calls the 300 and 350 MECHANICAL commercial-grade, but its warranty covers only residential use, and its policies make parts and repairs for commercially used vacuums, DUO Brush Machines and DISCO Polishers chargeable. Buying for an office or a church? Ask us before you buy.
• SOFTCASE CE12: its manual points to the warranty card that comes with the machine, so ask to see that card before you buy.

What does SEBO's warranty not cover?

Wear parts: brush rollers, brush strips, sealing strips, external cords, crevice nozzles, upholstery nozzles, dusting brushes, all optional attachments, and used bags or filters. Brush strips are the removable bristle strips on tools such as the Premium Parquet Brush. The sealing strip sits behind the brush roller and stops debris kicking back on hard floors. Our SEBO brushroll guide covers when a roller is due.

Maintenance: removing clogs and cleaning brush rollers count as normal maintenance, not warranty repairs.

Misuse and the wrong supplies:

• machines not assembled, used or maintained according to the operating instructions;
• damage from non-genuine SEBO bags, filters or spare parts, or from unauthorized modifications (shop genuine SEBO bags and filters);
• damage from service or parts provided by a non-authorized SEBO dealer;
• machines whose filters have been washed or bags reused (see can you wash a vacuum filter?);
• wear and tear, accidents, misuse, neglect, or a serial number that has been altered or removed;
• damage from liquids, hot materials, weather or heat sources such as fires, ovens and radiators.

Ownership and use: second-hand products, machines and supplies made for countries other than the USA, and machines used commercially.

Do you need to register a SEBO, and how?

For the standard warranty, no. SEBO's FAQ says registration isn't required but strongly encouraged, because SEBO tracks serial numbers and registered machines get more efficient warranty service. For the Warranty Bonus, yes: registering is how you get it.

Mail in the warranty card from the box, or use SEBO's online form, which asks for the serial number, purchase date, your contact details, the store or website you bought from and, for the bonus, the dealer code. The form lists where each serial number is:

• AUTOMATIC X, ESSENTIAL G and MECHANICAL uprights: underside of the power head.
• FELIX Premium: on the side handle, under the stretch hose (the FELIX's built-in cleaning hose).
• AIRBELT K canisters: under the canister's carrying handle.
• AIRBELT D and E canisters: underside of the canister.
• ET-1 and ET-2 power heads and the DISCO: underside of the head, with the DISCO's polishing pad removed.

A power head bought on its own, for a central vacuum or as a replacement, needs its own registration; SEBO says the head that comes with an AIRBELT K doesn't. Photograph the label and the receipt on day one. Our warranty service checklist covers the rest of the paperwork.

How does the SEBO Warranty Bonus work?

The bonus lifts 7/5/5 to 10 years on the motor, 10 years on non-wear parts and 7 years of labor, on three conditions SEBO sets:

1. An authorized dealer. SEBO says only authorized dealers can offer it, so it does not apply to vacuums bought from third-party websites such as Amazon, Walmart.com and eBay.
2. The dealer's code. You register online with the dealer-supplied code and the store's name and address, and SEBO then emails new 10/10/7 warranty certificates. If the code doesn't match an authorized retailer, the form keeps you at 7/5/5.
3. An eligible machine. The form marks the dealer code as not applicable to power heads, the CE12 and the BALANCE A1.

Avon Vacuums is a SEBO Medalist dealer. As our SEBO Warranty Bonus page explains, we give you our dealer code with your purchase, and we confirm before you buy whether your model qualifies.

How do you use the warranty when something goes wrong?

1. Do SEBO's checks first. Look for clogs, fit a new bag, replace dirty filters and clean the brush roller. SEBO says most problems can be solved over the phone or with its how-to videos.
2. Take it to an authorized dealer that repairs SEBOs. SEBO prefers local repairs: the dealer calls SEBO to get the warranty work authorized and obtains any parts. SEBO America or an authorized dealer must approve and provide all warranty work.
3. No dealer nearby? SEBO's customer service can arrange a repair at its Colorado office with a prepaid UPS label, and SEBO pays the freight on covered repairs. Our warranty checklist walks through that route.

Either way, bring the receipt. SEBO says the purchase receipt showing the date, price and item is the proof of purchase that determines the warranty's validity, and without proof of purchase, repairs may be chargeable.

Fixing it yourself is limited. SEBO's FAQ says authorized dealers or SEBO America must do most repairs, though owners can replace external parts such as a stretch hose, a front cover or a handle, and SEBO will send those user-replaceable parts directly. Parts that need internal access are fitted during a dealer or SEBO repair.

We provide authorized SEBO service at our Avon shop. No appointment or call needed: just bring it in during open hours, with the whole machine (power head and hose included) and the receipt. Pre-filling the online repair tag saves time at the counter.

Why does it matter where you buy a SEBO?

Because SEBO writes the seller into the warranty: it applies only to SEBO products bought from authorized SEBO dealers in the United States. SEBO's FAQ adds that sellers on unauthorized websites, such as eBay or other auction sites, may be offering products that are used, not genuine, or without valid warranties.

Authorized can mean a website as well as a store; SEBO treats both as authorized sales outlets. Check any seller against SEBO's dealer locator, and if it isn't listed, buy from one that is. Our guide to buying from an authorized SEBO dealer covers what else to ask.

SEBO warranty questions

Keep reading: Vacuum warranty service: what to keep and what to bring · Which SEBO vacuum is right for you? · Where to buy SEBO vacuums in Connecticut

Sources: SEBO America: warranty and support, warranty registration, FAQs, Warranty Bonus (Onyx Collection), policies, catalog (05/2026 edition) and dealer locator; product pages for the BALANCE A1, 300 and 350 MECHANICAL, AUTOMATIC X7 and X8, FELIX, AIRBELT E, ET power heads, DUO and DISCO; owner's manuals for the BALANCE A1, AIRBELT E and SOFTCASE CE12 (checked November 2026).